Your initial reaction is shock, panic, and sometimes you'll have a complete mind-blank and the whole situation will flash by. You may think you know what to do up until it happens, and your adrenaline starts kicking in. Bookmark this page so if the worst was to happen, you'll know what steps to follow.
The first thing you must do is stop and turn off your engine. If you fail to do this you'll be committing an offence.
You then should switch your hazard lights on, and use your hazard triangle if necessary to let other road users know that there has been a car incident.
Check for any injuries to yourself or your passengers and the other parties. If it's just a minor collision and there aren't any injuries, take a note of it just in case anyone tries to claim for an injury. Call the police and an ambulance immediately if anyone has been hurt or if the road is blocked.
Immediately after an accident, especially if it wasn't your fault, your temper may be running high but you need to remain calm, take your time to take deep breaths to keep your cool. Do not immediately admit responsibility for the accident and don't apologise unless you're absolutely certain it was your fault. The other party may use your words against you!
You must then exchange your details with the other party and witnesses (if there are any) the details you'll need are:
Phone your insurance company as quickly as possible, they'll ask for:
We hope this guide will be of use in the event of an accident and help to ensure the process is as smooth as it can be.